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About Greendq

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    Senior IT


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  1. Updater/Server Bug

    Usually, this error happens when something (like antivirus software) blocks access to the file which patcher tries to update. Also this happens when the game is still running, but user tries to update the game files. Finally, this happens when patcher was unable to fetch data from the update server. Can you, please, send me the log file named "launcher-debug.log" in the directory, when you installed the game to tech at crytivo dot com? But, please, compress it with zip as it can be huge. Also, it is possible to bypass updates by launching the game directly - go to the directory where you installed the game and run "The Universim.exe"
  2. Couple´s combo pledge

    Please, contact support with some details (email, transaction date) and we will issue second key for you or your friend. If you want to gift the second game to your friend - indicate his/her email, please.
  3. You should be able to see it in the "My Games" section of the Crytivo store site - https://crytivo.com/ The key you see is Steam key actually, but it also works with our laucher/patcher.
  4. Updating

    Do not delete files, patcher can continue using this old data. If you are from Europe - you may have to change the update server to the one located in Germany. If problem persist - send more details to tech(at)crytivo.com (OS version and log file launcher-debug.log which is located near to the game executable, but please be sure launcher is closed!).
  5. Launcher throws fatal exception

    Thanks for the information, will add to my knowledge base.
  6. Unable to Install game via Launcher

    I updated the launcher - first issue should be solved now. You can download it from your store`s games list or from one of the edge servers: https://edge.theuniversim.com/installer/windows/TheUniversimLauncherInstaller.exe or https://eu-edge.theuniversim.com/installer/windows/TheUniversimLauncherInstaller.exe The second issue - when antivirus blocks access to the executable file or its part - can be solved only on your side - just disable it for the launcher.
  7. Unable to Install game via Launcher

    There are 2 issues, which can be active at the same time. First can be resolved after updating the launcher itself (it tries to download too much data for the first time). Second one - related to the antivirus - can not be solved from our site - antivirus assumes we are bad guys because we are trying to download, store and run some executable files from the Internet. Even if the launcher`s executable is signed with our valid digital signature - antivirus can ignore this fact. I`ll update Windows launcher today or tomorrow - this will solve the first issue.
  8. Unable to update

    @Berend, can you, please, share more details to tech@crytivo.com? Near the launcher executable is a log file 'launcher-debug.log' - please, zip it and send to this address.
  9. Dear players! We moved our main update server (https://edge.theuniversim.com) to the USA. We hope it will help to resolve downloading problems for the most of users. This is the first step in the Crytivo`s update infrastructure changes - we are moving to multiple update servers architecture, we plan to have at least 2 servers in USA and 2 in Europe in the near future. If you are from the Europe and downloading speed is slow for you, right now you can manually change your main update server to the eu-edge.theuniversim.com. We recommend to use https protocol, however http still will work. To do this change, locate the file named version.txt near the launcher executable and open it in any text editor (like Notepad or Notepad++). Find the line url = https://edge.theuniversim.com/internal/updates/ and change it to url = https://eu-edge.theuniversim.com/internal/updates/ Next patcher`s update will be able to determine the fastest update server for you without those changes. Please, post here any questions related to those changes.
  10. Technically, we are keeping just 1-2 previous builds. Strictly speaking, we are keeping all source code for all versions from the beginning (source code database backup is over 10GB), but since we changed a lot of Unity3D versions - it will be developer`s nightmare to make build from the source code for each release - while technically it is possible, I doubt some one will try to make this
  11. New Here

  12. New Here

    You can download launcher here: Windows: http://edge.theuniversim.com/installer/windows/TheUniversimLauncherInstaller.exe Mac: http://edge.theuniversim.com/installer/macosx/TheUniversimLauncher.app.tar.gz Linux: http://edge.theuniversim.com/installer/linux/TheUniversimLauncherLinux.tar.bz2 But this is strange that you can not download it from the store page. Can you tell me what browser do you use? I just checked in Chrome - works fine.
  13. v23 Update won't download

    Yes, contact me via tech@crytivo.com - I`ll provide a console patcher made specially for you. Do NOT delete current installation!
  14. Patch is corrupted

    If httpS fix worked for you - this mean that something (like antivirus or other "smart-proxy") blocks access to the file. Patcher tries to download part of the game, which is executable binaries (exe and dll) ant it looks suspicious to some antiviruses.
  15. Not finishing update on mac

    You have just wait - this mean your connection to update server is slow. If you did not updated the game finally - please, contact me at tech@crytivo.com and we will try to figure what happens in your case.