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About Greendq

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    Senior IT


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  1. Updating

    Do not delete files, patcher can continue using this old data. If you are from Europe - you may have to change the update server to the one located in Germany. If problem persist - send more details to tech(at)crytivo.com (OS version and log file launcher-debug.log which is located near to the game executable, but please be sure launcher is closed!).
  2. Launcher throws fatal exception

    Thanks for the information, will add to my knowledge base.
  3. Unable to Install game via Launcher

    I updated the launcher - first issue should be solved now. You can download it from your store`s games list or from one of the edge servers: https://edge.theuniversim.com/installer/windows/TheUniversimLauncherInstaller.exe or https://eu-edge.theuniversim.com/installer/windows/TheUniversimLauncherInstaller.exe The second issue - when antivirus blocks access to the executable file or its part - can be solved only on your side - just disable it for the launcher.
  4. Unable to Install game via Launcher

    There are 2 issues, which can be active at the same time. First can be resolved after updating the launcher itself (it tries to download too much data for the first time). Second one - related to the antivirus - can not be solved from our site - antivirus assumes we are bad guys because we are trying to download, store and run some executable files from the Internet. Even if the launcher`s executable is signed with our valid digital signature - antivirus can ignore this fact. I`ll update Windows launcher today or tomorrow - this will solve the first issue.
  5. Unable to update

    @Berend, can you, please, share more details to tech@crytivo.com? Near the launcher executable is a log file 'launcher-debug.log' - please, zip it and send to this address.
  6. Dear players! We moved our main update server (https://edge.theuniversim.com) to the USA. We hope it will help to resolve downloading problems for the most of users. This is the first step in the Crytivo`s update infrastructure changes - we are moving to multiple update servers architecture, we plan to have at least 2 servers in USA and 2 in Europe in the near future. If you are from the Europe and downloading speed is slow for you, right now you can manually change your main update server to the eu-edge.theuniversim.com. We recommend to use https protocol, however http still will work. To do this change, locate the file named version.txt near the launcher executable and open it in any text editor (like Notepad or Notepad++). Find the line url = https://edge.theuniversim.com/internal/updates/ and change it to url = https://eu-edge.theuniversim.com/internal/updates/ Next patcher`s update will be able to determine the fastest update server for you without those changes. Please, post here any questions related to those changes.
  7. Technically, we are keeping just 1-2 previous builds. Strictly speaking, we are keeping all source code for all versions from the beginning (source code database backup is over 10GB), but since we changed a lot of Unity3D versions - it will be developer`s nightmare to make build from the source code for each release - while technically it is possible, I doubt some one will try to make this
  8. New Here

  9. New Here

    You can download launcher here: Windows: http://edge.theuniversim.com/installer/windows/TheUniversimLauncherInstaller.exe Mac: http://edge.theuniversim.com/installer/macosx/TheUniversimLauncher.app.tar.gz Linux: http://edge.theuniversim.com/installer/linux/TheUniversimLauncherLinux.tar.bz2 But this is strange that you can not download it from the store page. Can you tell me what browser do you use? I just checked in Chrome - works fine.
  10. v23 Update won't download

    Yes, contact me via tech@crytivo.com - I`ll provide a console patcher made specially for you. Do NOT delete current installation!
  11. Patch is corrupted

    If httpS fix worked for you - this mean that something (like antivirus or other "smart-proxy") blocks access to the file. Patcher tries to download part of the game, which is executable binaries (exe and dll) ant it looks suspicious to some antiviruses.
  12. Deleted Crytivo accounts??

    This was (mostly) technical issue, we was unable to recover all their posts, so we decided just to recreate accounts to keep other users messages. This is annoying thing, but anyway we need some reorganization on forum structure. New accounts are our old Mirror and Alex, so do not worry
  13. Can you, please, send more details to tech@crytivo.com? P.S. Check, if you have cookies enabled - this may be the issue when you can not log in.
  14. How to link my universim to crytivo site

    You not need to link your account, it will be transferred automatically. There is only one case when you need to contact us - if you lost your access to the email, which was used to purchase The Universim com game. In this case you need to proof the purchase itself and we will solve the issue.
  15. Game won't start up.

    Try to move installer (launcher) application to your Desktop - there is a small problem with security polices on new Mac OS X. Usually this helps - let me know, if it works for you.