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Crytivo Admin
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  1. GOG key for pledgers

    I believe we were issuing them on request for a while as it was an either or situation.
  2. Steam key?

    Sprool, If you had an early access copy and the key that was given with the stand alone client, that is also your steam key. In the event you never got that key, or have misplaced it please contact our support via the support chat on https://crytivo.com/ (Lower right hand corner) and provide the following information Your backer email (what ever one you to register with kickstarter OR if you provided a different one on signup) Your pledge level. This should help the support team track your backer level down faster and get you the key.
  3. GOG key for pledgers

    Hi Chinook, My apologies for missing this thread the first time around. Can you please contact our team through support regarding your missing key. The support chat can be found in the bottom right corner of https://crytivo.com/ They'll be able to get you sorted out! Please make sure to have the following information to help facilitate finding your pledge easier Kickstarter backer email (which ever email you used to register with kickstarter) Pledge level
  4. Key not working

    Hi Denkrisgud, Can you please send in a ticket to our support team on the https://crytivo.com/ site. The support link is in the lower right corner on the main page. They'll get you sorted out and playing asap!
  5. Sorry for the delay! you should have your badge.
  6. Steam key

    Hi @JackSkeletron Your key for the crytivo launcher will also be your steam key. on steam go to Games> Activate A Product On Steam..> enter the key and it should activate your steam copy. If this does not work, please contact our support team through the help chat on Crytivo.com to get the key issue resolved!
  7. Lost Download

    Hi Upthedubz. Are you trying to download through Theuniversim.com or through our new store Crytivo.com? We migrated all the old website accounts over to the store, so your download should be available on https://crytivo.com/ using your old login and password (you may need to use recover/lost password) If it's the old website you're having issues retrieving the game from OR the new site please utilize the support system and let them know that you've lost access to your game download. The support system can be located at the lower right hand corner of https://crytivo.com/
  8. Non-Steam token?

    depending on when you backed (either via kickstarter or the earlier website days) your game key code is also the steam key. you'll need to use the "activate a product on steam" option under "games".
  9. Can you please PM me the email address you used when making the purchase. It will be either the address associated with your kickstarter account or your paypal email. Please note that certain lower tier packages purchased on our old website (40$ and under) did not come with badges and none of the new website (crytivo.com) packages come with badges.
  10. Suggestion : You make your world

    The planet creator/editor is a planned feature and was one of the stretch goals met via the kickstarter campaign. Thats all the info I can give you at the moment though!
  11. Updates

    Hi Toralundin As long as you have the universim set to always download the newest update through steam's settings for it it will be sent the most current live, non experimental patch!
  12. Please submit a NEW TOPIC for EACH problem you encounter if a current topic does not already exist. DO NOT LUMP MULTIPLE BUG REPORTS TOGETHER!! Make sure you post your bug in the CORRECT VERSION SECTION!! New sections will be added for each patch so make sure you're in the section that MATCHES the current game version number. Current Version: V30 For all bug reports please only make a post if the issue is very serious and you have a save file relevant to the issue, or you have reproduction steps and can fill out the below form in its entirety. For filling out the form: Text in Bold should remain when you copy and paste the form. All other text is to explain or give examples of the bold text, and can be removed when you use the form.

    Regarding downloads with zero content- The issues is being addressed. Please try to re download/reinstall in a few moments If you already purchased the game via kickstarter backing or the crytivo.com store/old website store please head to https://crytivo.com/mygames you'll use the same key you've been using with the stand alone launcher to activate the game on steam. IF YOU PURCHASED THE GAME VIA THE ABOVE METHOD AND HAVE NO GAMES ON https://crytivo.com/mygames PLEASE CONTACT SUPPORT VIA THE CHAT FEATURE ON Crytivo.com

    right click on the game in your steam library, select "Properties" then navigate to the "Local Files" tab

    Celebration Time!! The steam version is now live! This includes the new updates and overhauls we've been teasing for the past few months. We know you're all excited to play so lets get right down to how to download! If you already own the game and used your game key on steam Restart steam- This should kick start the download process Utilize steams "verify integrity of game files" option in the event restarting fails. check to ensure you dont have the "opt into beta/alpha" mode turned on. If the above options don't work - uninstall the previous version and re download. If you bought the game via steam and it isn't downloading. restart steam. Utilize steams "verify integrity of game files" option in the event restarting fails. if the above options don't work please contact support @ crytivo.com If the game is not purchasable for you on steam and you did not previously purchase through one of the above methods Please contact steam support. FAQ Q. Can I stream the game? A.YES! Q. BUGS! OMG BUGS!!!?? A. OMG! SQUISH THEM HERE Q. Will the stand alone launcher be updated A. Eventually. no ETA. Q. Where are my backer goodies? A. coming soon ™ We'll have more info including patch notes asap.