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Bolerro

QA Team
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About Bolerro

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  1. Here are some steps to hopefully resolve your issue with the game. Please make sure that you have all the Windows Updates installed This can be done by pressing the Windows Key & the i key Next choose the Update & Security Section In here, if there are any updates, please download and install those updates Please make sure you are using the latest video and sound card drivers. Windows doesn't update those drivers to the latest, so manually updating these drivers are crucial If the previous steps do not resolve the issue, please Uninstall and Reinstall the game During installation, there could have been something that failed to install If you continue to have issues, please send us a support request to support@crytivo.com
  2. Bug: buildings not upgrading

    Engineers do not do the upgrades. They may bring materials if they are not busy though. The Laborers do the upgrades and the upgrades are done in a sort of FIFO manner. If you do not have materials to do the upgrades, then they may take a while to complete. (Side Note: Please post bugs in the Huff and Puff bug section )
  3. @rraccoonn In regards to the speed of the game. For MacOS, it has been using OpenGL as the main graphics. Part of the hotifx that is being worked on for the MacOS issue is to use Metal. With this change, you should see some improvements in performance. Not sure how much, but some. The hotfix isn't ready yet, but hopefully we will have it out this week if all goes well. Cross your fingers
  4. update problem 15% fatal error

    Please send an email to support@crytivo.com so we can help you through the error
  5. How do you upgrade the Evolution Tower?

    Upgrading the Epicenter doesn't add new research items that I am aware of. Once you've researched everything, that is all to research for now. As more content is added, more research items will be added to the game. Currently, the Medieval era is what the game is up to
  6. Launcher stuck updating forever

    15% is the magical number for the V25 update. Depending on your connection to the update server, it could take a while as it downloads a rather large file at. Be patient, it will get past it.
  7. April/ May Update

    At this time, there are no planned updates until August 28th with the launch of Early Access.
  8. @MellzPi Yes, anyone running Mac with a single Intel video chipset will run into this issue. We are working on a fix instead of waiting for Unity to provide one. We understand the frustration of the missing components and our team is working to find ways to resolve it.
  9. Nuggets stuck to cursor

    When using Telekenesis Creator Power, the nugget will be held by the Creator power until you let it go. In order to let it go, you left click and it will drop it. But be careful how far off the ground the nugget is, as it will die from the fall if too high. Of course, another fun thing to do is charge up the Telekenesis by holding the left mouse button and then letting it go
  10. We are aware of the issue with Engineers and you should see improvements with the Early Access launch update
  11. Hard Crash

    Strange... when you're playing, please go into settings and switch the video resolution from Auto to what your native resolution is. I am going to guess that you play at 4K, so if it still crashes using that higher resolution, try moving it down to a lower resolution and see if that helps.
  12. How do you upgrade the Evolution Tower?

    @zaygr Currently you are not able to upgrade the Epicenter. The research is there and the huts will upgrade, its just that the Epicenter will not due to a last minute bug that presented itself right before sending out the update. It doesn't affect game-play, its a cosmetic thing mostly.
  13. Hard Crash

    @AceOfSpadez When you say 'Hard Crash to restart', do you mean your computer completely shuts down and restarts? If so, then the game is most likely not the problem. When you are dealing with a hard crash that restarts the PC, there are various issues that could be causing it. My Recommendations: Update Video and Sound Card drivers Check Temps to see if you are getting heat spikes on GPU and CPU Re-seat your Memory Cards Run Malware and Anti-Virus scans In Settings, change the Resolution from Auto to what your native resolution is Hard Crashes that restart a computer are most generally hardware related and sometimes driver related. We have not gotten notice that others are experiencing this type of an issue, so the odds are it is something with your PC that is having an issue. Not saying it couldn't be game related, but based on bug reports, it doesn't seem likely at this time.
  14. Screen Freezing bug

    @wEs Since the game is in Alpha and minimum requirements for the game will continue to change as it progresses, this issue you are having appears to be an issue with your PC configuration. We test the game constantly and there has not been any crashing issues like you have described. My Recommendations: Verify that your PC meets the current minimum requirements (http://support.crytivo.com/crytivo-store-games/the-universim/the-universim-information) Update Video and Sound card drivers Run Malware and Anti-Virus scans If you still have the game crashing, then you may need to do a selective startup for windows and see if you have an app running in the background that is affecting the game. Various programs that try and do overlays could be crashing it or something I am not even familiar with.
  15. @rraccoonn The issue with missing building components is a Unity issue with Mac's that have a single Intel video chipset. Unity is aware of the issue, however they have not provided a fix for the Unity bug. Our developers are looking into other ways to resolve the issue, however at this time there is no ETA on a fix. Sorry for the inconvenience, we are aware and working to resolve it with the Early Access launch.
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